Last updated: 23 Feb 2026

At CLANE, we are committed to transparency regarding your rights as a consumer. This Refund & Withdrawal Policy explains how refunds and withdrawal rights apply to purchases made through https://clane.shop.

By making a purchase on our website, you agree to the terms outlined below.

1. Digital Products and Consumer Rights

Under applicable consumer protection laws, customers generally have the right to withdraw from an online purchase within 14 days without providing a reason.

However, for digital products and services, the right of withdrawal does not apply once the download, access, or service has begun, provided that:

• You have given your explicit consent to immediate delivery; and
• You have acknowledged that you lose your right of withdrawal once delivery or access begins.

By purchasing from CLANE, you expressly agree to these conditions where applicable.

2. When Refunds Are Possible

Refunds may be granted in the following circumstances:

• The product or service was not delivered.
• The product or service was defective or not as described.
• Exceptional cases, at the sole discretion of our support team.

3. When Refunds Are Not Possible

Refunds will not be granted in the following situations:

• The digital product or service has already been delivered or accessed.
• The customer changes their mind after delivery.
• The service was used in violation of our Terms & Conditions.

4. How to Request a Refund

If you believe you are eligible for a refund:

• Contact us at support@clane.shop within 7 days of your purchase.
• Provide your order details and a clear explanation of your request.

Our support team will review your request and respond within 5 business days.

5. Contact

For any questions regarding this Refund & Withdrawal Policy, please contact us:

Email: support@clane.shop